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Atea Global Services
Custom-made Packages
Custom-made Packages
Key Features
Benefits
Resources
FAQ

Atea has more than two decades experience of application packaging and we set a pride in delivering the absolute highest quality of application packages.


It might sound easy, but developing highly customized application packages for automatic software distribution is not an easy task. It requires expertise and working with this discipline on a daily basis. That is what we do at Atea – it is our core business.


Ateas custom-made application packaging service not only guarantees you fully personalized application packages compliant with all your packaging standards, but also an easy and effective delivery process using our cloud-based Application Manager Online portal for application portfolio management.


Get your application packages the way you need them done.

 

Custom-made Packaging 101

 

Ateas Custom-made Packaging Service consists of 7 phase:

Those 7 phases not only ensure a timely delivery, but also as clearly seen the highest quality, since QA and testing is an integrated part of Ateas packaging process.

During the package request you as a customer upload the application media and your choice of installation and configuration information. A packager will be assigned to your request and the packaging request is checked for completeness and any issues get in cooperation with you resolved. The package is developed by Atea with state-of-the-art tools – everything according to your instructions and your packaging standards. Last, but not least, the developed package is thoroughly tested in our internal systems – including import and deployment through SCCM – and if needed/wished for, with your corporate OS image. The documentation is created and delivered to you as a customer for the final UAT (User Acceptance Test).
Every customer using the Atea Custom-made Packaging service has a Technical Project Manager (TPM) assigned and thus issues and RFCs get resolved in the most efficient manner. At Atea we believe in direct communication being the most effective way of cooperating with each other and thus direct access to your TPM is ensured at all times.
 

Want more?

Take a look at Atea Application Manager Online – the premier solution for world-class application portfolio management including a structured process for application packaging, automatic deployment to SCCM and fully automated tools for application discovery and user acceptance tests.


See http://ateaglobal.com/en/products/application_manager
 

What does Atea Custom-made Packaging do for you?

Feature Benefit
Flar rate pricing - regardless of application complexity No administrative overhead for deciding if an application is ueasy, medium or complex to package - let Atea take the risk
Attractive flat rate maintenance agreements If everything is packaged by Atea, we can offer very attractive maintenance programs for your application package portfolio
Guaranteed SLAs and KPIs Get your custom packages delivered within a maximum of 10 working days and as low as 3 working days - ready to be deployed
Fully documented application packages No guessing - everything is fully documented, including command lines for install, uninstall and repair
Your own Technical Project Manager (TPM) You are not just a number - your TPM knows you and your business
Extensive Quality Assurance program applied Ensures not only quality in the delivered packages, but also compliance with your packaging standards - Atea is ISO 9001 and ISO 20000 certified
75+ packaging experts employed Application packaging is what we do, that is our core business and gives you as the customer a guarantee of the highest expertise level in this area
  • Flat rate pricing - regardless of application complexity
  • ISO 20000 (ITIL) certified Service Delivery
  • ISO 9001 (Quality) certified Quality Assurance
  • Extensive Quality Assurance Program
  • Your own Technical Project Manager
  • Guaranteed SLAs and KPIs - as low as day-to-day delivery
  • Fully customized application packages
  • Support for any packaging format - including MSI, Microsoft App-V, ThinApp, Citrix Streaming, MacOS and Symantec Virtualization
Documents
Atea Custom-made Application PackagesDownload
Top Questions
What kind of documentation do you need for being able to create custom-made application packages for me?

We need installation, configuration and testing instructions plus the installation media.

 

The different instructions can be made available to us by screendumps in Word or PDF-files - the time consuming way - or even better for both you and us by using our premier documentation tooll called AppDisco. With AppDisco you automatically record small filmclips on how you would like a certain application to be installed and configured. Instead of spending up to 60 minutes by creating screendumps for an application, you can automatically record the installation and configuration routine. AppDisco is an integrated part of Ateas premier application portfolio management solution called Application Manager Online.

 

 

Which application packaging formats do you support?

We support and deliver all of the following packaging formats.

 

  • Windows Installer (MSI)
  • Intune MSI
  • Microsoft App-X
  • Microsoft App-V
  • Mac OS
  • Citrix XenApp Streaming
  • VMware ThinApp Virtualization

 

 

We have company packaging standards - will you follow those?

Yes, of course we will.

 

Make them available to us before the application packaging and we will follow them. On top of that we will also give you feedback on your company packaging standards based on our extensive application packaging knowledge - we call this CSI (Continous Service Improvement) and it is just one of the many benefits you get by letting Atea package your applications.

 

 

What are your SLAs?

We work with 3 different priorities when delivering custom-made application packages.

  • Priority VIP - finished and ready to deploy application package delivered within 24 hours
  • Priority 1 - finished and ready to deploy application package delivered within 3 working days
  • Priority 2 - finished and ready to deploy application package delivered within 10 working days

 

Our normal SLA is priority 2 and we expect 60% of all packaging request from a customer to be priority 2. Up to 40% of all packaging requests from a customer can be priority 1, while the VIP priority is limited to two (2) requests per month and a direct and reachable contact person is required. Additional charges for priority VIP application packages may apply.

 

If you are in need different SLAs, please contact us for a proposal.

 

 

Do you maintain/update my custom-made application packages?

Yes, we can offer that.

 

If we have packaged at least 90% of your application portfolio - for example during a migration project - we can offer you a yearly flatrate maintenaince (FRM) for all your application packages. Please contact your Atea account manager for further details.

 

 

Do you give any guarantees on the produced application packages?

Yes, we do.

 

But, please be aware of that application packages are developed only for a targeted client platform and based on information described in your base image configuration. Custom-made application packages will be valid as long as the target client platform or configuration is not changed in any way that could impact the previously and delivered custom-made application package functionality.

 

 

Pricing
How are custom-made application packages priced?

First of all it is important to note, that Atea is working with a flat fee when talking about custom-made application packages. We do not differ pricing when talking about complexity and thus we by that eliminate the administrative overhead of determining if an application to be packaged is easy, medium or diffucult to package. The flat fee gives transparency and predictability for our customers - they know how much an application packages will cost...no hidden or changed fees.

 

The flat fee per application package is influenced by

  • Volume - meaning how many application packages you as a customer expect to order
  • Time - meaning in which time period you expect to order a certain amount of application packages

 

Custom-made application packages can be purchased by paying with

  • Click-price - no upfront commitment on number of custom-made application packages. You get invoiced per ordered custom-made application package.
  • Voucher - you pay upfront for a certain amount of application packages and are thus eligble for a discount based on the volume

 

Getting started
How do I get started with custom-made application packaging?

Very simple, just use the sign up button to the left.

 

After you sign up we will verify your information and send you information necessary for login to Application Manager Online portal - our premier application portfolio management solution.

 

 

How do I order custom-made application packages?

Using our premier application portfolio management solution called Application Manager Online

 

 

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