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Atea Global Services
Client Operations
Client Operations
Features
Benefits
Outcome
30-45% of the IT budget of an average enterprise goes to desktop support according to Gartner Analysts. Customers face challenges in desktop deployment, management and security. Development in technology has enabled companies to outsource their client operations in order to run their IT infrastructure much more efficiently.
Atea Global Services takes full care of its customers IT infrastructure remotely. Our ISO 20000 (ITIL) certified client operations management solution encompasses the full scope of end-to-end remote desktop management. Services spang the desktop lifecycle from desktop deployment and user data management to software and hardware asset and client patch management.
  • Improved Return on Investment (ROI) and reduced Total costs of Ownership (TCO) through standardization and more efficient operations
  • Reduction in risks through guaranteed service levels, reduction of incidents, predictive cost model and minimized staff turnover impact
  • Access to Atea tools, technologies and models to improve efficiency of client operations
  • Access to Atea tools, technologies and models to improve efficiency of client operations
  • Increased scalability to support growth in core business
  • Consistent support and improved end user experience
  • Standard image: designed, developed, operated, continually improved
  • Hardware: certified, tested, approved, maintained, deployed
  • Patches: prepared, piloted, approved, released
  • Deployment Solution: designed, implemented, maintained, improved
  • Software Assets: discovered, sorted, operated, maintained, reported
  • Service: support, delivery, management, improvement
Certification
Operations
Technology
Management
Lifecycle Management

The highest certification within IT – Quality Management System (ISO 9001), Information Technology Infrastructure Library (ISO 20000) and Information Security (ISO 27001)

Image Management

The discipline of ensuring that all necessary operating system images are available and up to date at all times – for both current and future operating systems.

Application Management

The discipline of ensuring that all applications are packaged and ready to be distributed for both current and future applications. Application deployment and troubleshooting are also included in the service.

Driver Management

The discipline of ensuring that correct driver packages exist for all the current and future PC models used by a particular customer.

Deployment System

The discipline of ensuring that the engine used for application deployment and asset management – both hardware and software – is running properly.

License Management

The discipline that deals with licenses, compliance reports and ensures all licenses used by customer are compliant.

Patch Management

The discipline of ensuring that both PC’s and applications are, according to the customers guidelines, correctly patched.

Service Management

The reporting discipline of Full Client Operations that works according to ITIL best practices, where Release Management, Incident Management and Change Management are in focus.

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