Junior Servicedesk Agent - English
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💻 Ready to start your IT career in a supportive and dynamic environment?
We’re looking for a Junior Servicedesk Agent (English-speaking) to join our Servicedesk team! 🌐
In this role, you’ll assist colleagues with everyday technical issues, provide clear guidance in English, and help ensure a smooth and reliable IT experience across the organization. 🛠️
If you're comfortable working with computers, enjoy helping others, and want to grow your skills - this could be your next step! 🚀
Responsibilities
- Answering the phone calls of customers in accordance with service goals;
- Solving and managing incidents, standard requests according to defined service level that can be performed remotely;
- Following-up on active cases and ensuring fast solutions of cases;
- Conducting an effective and fast troubleshooting;
- Following existing processes and procedures;
- To document all facts and actions;
- To ensure an unambiguous and clear communication with the customer about the progress of the case's;
- Escalate cases where the tasks is not happening according to current service level;
- To take responsibility of individual customers cases - appointed by the team leader;
- To identify, provide proposals and possible optimization of tasks, based on accumulated experience and with own initiative;
- To participate in departmental meetings and other relevant meetings.
Requirements
- Completed Secondary school;
Fluent English language;
The ability and willingness to work in shifts, also night shifts;
Good communication and coordination skills;
An active interest in the IT field;
ITIL Foundation Certification (preferable);
- IT education (preferable).
Benefits
- An international, culture-driven, welcoming and inclusive environment.
- Training and growth opportunities - Company-sponsored training and certifications starting with your work responsibilities to your overall growth and vision for your career future.
- Company events and an active social life.
- Covered telephone expenses after probation period.
- A cozy, new modern office at the heart of city with free parking.
- Gym or swimming pool membership with a symbolic co-payment.
- Company covered health insurance (starting from first day).
Additional Details:
- 💼 Position type: On-site (with hybrid flexibility after probation)
- 🕘 Working hours: 24/7 - Shifts
- 📍 Location: Riga, Antonijas iela 17
Gross salary range:
1400 EUR + performance based bonuses
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