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Imagine you are on a business trip and having problems reaching your service desk to reset your company account password. Meanwhile, your customers are waiting for your fabulous presentation! Such moments can easily damage your company’s reputation…
Software delivery is a complex task, often involving multiple helpdesk calls and numerous manual interventions before the service is successfully delivered to the end user’s desktop. Delivery often takes several days, resulting in frustrated, unproductive workers. Many IT tasks, including software delivery, can be automated within today’s IT infrastructures. Service Market is proof of this.
The Atea Service Desk is based on the follow the sun model, operating 24/7 all year round. The Service Desk is tightly integrated and working with the same processes as Atea Nordic Service Desks, operations teams and outsourcing units giving us the possibility to provide a seamless and consistent service to our customers.
The Service Desk is focused on customer satisfaction. Every case is important, and we strive consistently to provide a support experience that results in highly satisfied end users.
Application packaging is one of the most important software management tasks IT departments oversee in order to maintain a stable and productive end user environment. Desktop applications must work as expected, be configured and updated to the required level and be available from different platforms in a consistent, dependable manner.