Administrative & Business Services
Onboarding Project Delivery Lead
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Position Type: Full-time
Location: Antonijas iela 17
Working Model: Hybrid
Working hours: 09:00-18:00
We are looking for an Onboarding Project Delivery Lead to be a part of our Atea International Customer Center.
If you are charismatic and creative in complex situations, with a customer-oriented mindset, and have experience in onboarding, project management or service delivery across multi-country and multi-partner environments, including leading and motivating high-performing teams, you are the missing brick in our Team!
Your responsibilities:
- Project Management related to new customer onboardings:
- Onboarding of new customers with IT products and on-site service deliveries globally.
- Onboarding includes: excellent communication with stakeholders; ability to work with legal templates; process designing and description; performance of risk assessment; implementation of different tools and systems; customer handover to operations team as a final step.
- Onboarding process is based on the best practice of ITIL.
- Ability to determine improvement areas and continuously seek for onboarding process development.
- Maintaining high level of customer satisfaction throughout the onboarding process.
- Manage and motivate onboarding team to ensure high level results.
What makes you a great fit:
- Previous experience in onboarding, project management, service delivery, operations, or supply chain management within multi-country and multi-partner environments, including leadership of small teams (3–10 employees).
- Excellent English language and communication skills.
- Customer oriented attitude.
- Problem solving and root cause identification skills.
- Strong analytic and decision-making abilities.
- Keen eye on details.
Benefits:
- An international, culture-driven and welcoming environment.
- A hybrid working model - after your probation period and depending on job specifics, flexibility based on business needs.
- Training and growth opportunities, including company-sponsored certifications and learning tailored to your career goals.
- Company events and an active social life.
- Covered telephone expenses (after probation).
- A modern, cozy office in the heart of Riga at Antonijas iela 17 (Magdalena's Quarter), with free parking.
- Gym membership with a symbolic co-payment.
- Company-covered health insurance starting from your first day.
Gross salary range:
3000 – 3500 EUR
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