Junior Servicedesk Agent - English
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Position Type: Full-time
Location: Antonijas iela 17
Working Model: Hybrid
Working hours: 09:00-18:00
Ready to start your IT career in a supportive and dynamic environment?
We’re looking for a Junior Servicedesk Agent (English-speaking) to join our Servicedesk team!
In this role, you’ll assist colleagues with everyday technical issues, provide clear guidance in English, and help ensure a smooth and reliable IT experience across the organization.
If you're comfortable working with computers, enjoy helping others, and want to grow your skills - this could be your next step!
Your responsibilities:
- Answering the phone calls of customers in accordance with service goals.
- Solving and managing incidents, standard requests according to defined service level that can be performed remotely.
- Following-up on active cases and ensuring fast solutions of cases.
- Conducting an effective and fast troubleshooting.
- Following existing processes and procedures.
- To document all facts and actions.
- To ensure an unambiguous and clear communication with the customer about the progress of the case's.
- Escalate cases where the tasks is not happening according to current service level.
- To take responsibility of individual customers cases - appointed by the team leader.
- To identify, provide proposals and possible optimization of tasks, based on accumulated experience and with own initiative.
- To participate in departmental meetings and other relevant meetings.
What makes you a great fit:
- Completed Secondary school.
Fluent English language.
The ability and willingness to work in shifts, also night shifts.
Good communication and coordination skills.
An active interest in the IT field.
ITIL Foundation Certification (preferable).
- IT education (preferable).
Benefits:
- An international, culture-driven and welcoming environment.
- A hybrid working model — after your probation period and depending on job specifics, flexibility based on business needs.
- Training and growth opportunities, including company-sponsored certifications and learning tailored to your career goals.
- Company events and an active social life.
- Covered telephone expenses (after probation).
- A modern, cozy office in the heart of Riga at Antonijas iela 17 (Magdalena's Quarter), with free parking.
- Gym membership with a symbolic co-payment.
- Company-covered health insurance starting from your first day.
Gross salary range:
1400 EUR + performance based bonuses
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