Junior Customer Service Support Specialist
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đ Are you detailâoriented, curious, and ready to start your career in customer service support?
Join us as a Junior Customer Service Support Specialist and become part of a company that values precision, collaboration, and growth. As a Junior Customer Service Support Specialist, youâll be part of a supportive team ensuring smooth dayâtoâday operations, from handling customer service processes to managing backâoffice activities. This is a great opportunity to learn, grow, and develop into a knowledgeable specialist while contributing to high service quality and customer satisfaction. If you're detail-oriented, eager to learn, and passionate about delivering excellent service, this is your chance to shine! đ
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What Youâll Do:
As a Junior Customer Service Support Specialist, you'll play a key role in ensuring smooth and efficient support operations. Your responsibilities will include:
- Accurately enter and manage customer service support processes
- Handling hardware warranty activations, master data administration, billing, quoting, and renewals
- Managing ordering and other back-office operations to maintain high service quality and customer satisfaction
- Contributing to company goals in a cost-effective and efficient manner
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YOU are exactly what we seek, if you have/are:
Weâre looking for someone who is motivated, reliable, and ready to grow. Hereâs what will help you succeed:
- Knowledge and proficiency of MS Office and good computer skills
- Strong English skills both spoken and written
- Accuracy, punctuality, precision and attention to details
- Excellent communication and interpersonal skills for effective teamwork and collaboration
- Able to work in dynamic environment, structured and analytical minded
- A commitment to high-quality standards and continuous improvement
- Patience and the ability to follow procedures carefully
- Curiosity and drive to become a knowledgeable and experienced specialist.
As this is a Junior position, we welcome to apply people without experience - we will teach all you need to know to successfully learn and grow in this role and beyond! People who do have some kind of previous experience as mentioned below, will be considered as an advantage:
Previous data administration experience
Knowledge and experience working with ERP systems, such as SAP
Experience in Customer Service, Procurement, Finance, or Licensing
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What we ensure and offer at Atea Global Services:Â
- An international, culture-driven, welcoming and inclusive environment
- Training and growth opportunities - Company-sponsored training and certifications starting with your work responsibilities to your overall growth and vision for your career future
- Company events and an active social life
- Covered telephone expenses after probation period
- A cozy, new modern office at the heart of city with free parking
- Gym membership with a symbolic co-payment
- Company covered health insurance (starting from first day)
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đź Full-time | On-site
đ Our primary workplace is the office, where collaboration and team spirit thrive. Upon successfully completing the probation period, meeting performance standards, and based on business needs, youâll have the opportunity to transition to a hybrid work model. This means working at least three days in the office, with the flexibility to choose your work environment for the rest of the weekâwhether itâs enhancing your productivity at home or finding your own perfect workspace in the office!đ
đWork location | Our new cozy & modern office in the heart of Riga, Antonijas iela 17 (MagdalÄnas kvartÄls)
đWorking hours |Â 9:00-18:00
đ°Monthly gross salary | 1300 EUR
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Gross salary:
1300 EUR
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